Payroll Services
Ensure your payroll system is running at top performance through our three-tier Payroll Maintenance & Support Plan, Enterprise Add-on Services, and other software integration & upgrade. With our comprehensive services, you can now achieve faultless payroll operation every payday.
SUPPORT PACKAGES
We offer three service levels for the annual support & maintenance of HRpro Payroll to give you options to choose the best assistance scheme based on your needs.
| SERVICE LEVEL | SERVICE ACTIVITIES | DESCRIPTION |
| Basic Support Level | Response time | Within 16 working hours |
| Availability | 9am-5pm except holidays and weekends | |
| Remote Assistance | 12 sessions (maximum of 30 minutes per session) | |
| Onsite Assistance | Additional Costs | |
| First Level Support | Provided by the Customer |
| SERVICE LEVEL | SERVICE ACTIVITIES | DESCRIPTION |
| Standard Support | Response time | Within 8 working hours |
| Availability | 9am-5pm except holidays and weekends | |
| Remote Assistance | 12 session (maximum of 30 minutes per session) | |
| Onsite Assistance | 4 man-hours (Availment within ASP Coverage) | |
| First Level Support | Provided by the Customer |
| SERVICE LEVEL | SERVICE ACTIVITIES | DESCRIPTION |
| Premium Support | Response time | Within 4 working hours |
| Availability | 9am-8pm except holidays and weekends | |
| Remote Assistance | Unlimited (maximum of 30 minutes per session) | |
| Onsite Assistance | 8 man-hours (Availment within ASP Coverage) | |
| First Level Support | Provided by the Customer |
SOFTWARE INTEGRATION & UPGRADE
We also have the capability to make your payroll software more flexible through database upgrade or SAP Business One integration. This gives you the power to do payroll and ERP – but without the hassle of implementation and for less!
| PRODUCT | DESCRIPTION |
| SAP Business One Integration | This feature enables the user to integrate with SAP Business One
|
| SQL Standard Server Edition 2017 | SQLSvrStd 2017 SNGL OLP NL |
| SQL Device Cals | SQLCAL 2017 SNGL OLP NL DvcCAL |
| SQL User Cals | SQLCAL 2017 SNGL OLP NL UsrCAL |
