Payroll Services

Ensure your payroll system is running at top performance through our three-tier Payroll Maintenance & Support Plan, Enterprise Add-on Services, and other software integration & upgrade. With our comprehensive services, you can now achieve faultless payroll operation every payday.

SUPPORT PACKAGES

We offer three service levels for the annual support & maintenance of HRpro Payroll to give you options to choose the best assistance scheme based on your needs.
SERVICE LEVELSERVICE ACTIVITIESDESCRIPTION
Basic Support LevelResponse timeWithin 16 working hours
Availability9am-5pm except holidays and weekends
Remote Assistance12 sessions (maximum of 30 minutes per session)
Onsite AssistanceAdditional Costs
First Level SupportProvided by the Customer


SERVICE LEVELSERVICE ACTIVITIESDESCRIPTION
Standard SupportResponse timeWithin 8 working hours
Availability9am-5pm except holidays and weekends
Remote Assistance12 session (maximum of 30 minutes per session)
Onsite Assistance4 man-hours (Availment within ASP Coverage)
First Level SupportProvided by the Customer


SERVICE LEVELSERVICE ACTIVITIESDESCRIPTION
Premium SupportResponse timeWithin 4 working hours
Availability9am-8pm except holidays and weekends
Remote AssistanceUnlimited (maximum of 30 minutes per session)
Onsite Assistance8 man-hours (Availment within ASP Coverage)
First Level SupportProvided by the Customer

SOFTWARE INTEGRATION & UPGRADE

We also have the capability to make your payroll software more flexible through database upgrade or SAP Business One integration. This gives you the power to do payroll and ERP – but without the hassle of implementation and for less!
PRODUCTDESCRIPTION
SAP Business One IntegrationThis feature enables the user to integrate with SAP Business One
  • Setup Payroll Journal entries
  • Configuration linking Payroll Enterprise SAPB1
SQL Standard Server Edition 2017SQLSvrStd 2017 SNGL OLP NL
SQL Device CalsSQLCAL 2017 SNGL OLP NL DvcCAL
SQL User CalsSQLCAL 2017 SNGL OLP NL UsrCAL