Payroll Services
Ensure your payroll system is running at top performance through our three-tier Payroll Maintenance & Support Plan, Enterprise Add-on Services, and other software integration & upgrade. With our comprehensive services, you can now achieve faultless payroll operation every payday.

SUPPORT PACKAGES
We offer three service levels for the annual support & maintenance of Philippine Payroll Pro and Philippine Payroll Enterprise to give you options on which assistance scheme to choose based on your needs.
SERVICE LEVEL | SERVICE ACTIVITIES | DESCRIPTION | ANNUAL |
Basic Support Level | Response time | Within 16 working hours | 10% of the License cost |
Availability | 9am-5pm except holidays and weekends | ||
Remote Assistance | 12 sessions (maximum of 30 minutes per session) | ||
Onsite Assistance | Additional Costs | ||
First Level Support | Provided by the Customer |
SERVICE LEVEL | SERVICE ACTIVITIES | DESCRIPTION | ANNUAL |
Standard Support | Response time | Within 8 working hours | 15% of the License cost |
Availability | 9am-5pm except holidays and weekends | ||
Remote Assistance | 12 session (maximum of 30 minutes per session) | ||
Onsite Assistance | 4 man-hours (Availment within ASP Coverage) | ||
First Level Support | Provided by the Customer |
SERVICE LEVEL | SERVICE ACTIVITIES | DESCRIPTION | ANNUAL |
Premium Support | Response time | Within 4 working hours | 20% of the license costs |
Availability | 9am-8pm except holidays and weekends | ||
Remote Assistance | Unlimited (maximum of 30 minutes per session) | ||
Onsite Assistance | 8 man-hours (Availment within ASP Coverage) | ||
First Level Support | Provided by the Customer |
ADD-ON SERVICES
No matter what your requirements are, we have a wide range of add-on services built for Philippine Payroll Enterprise – so you can do complex payroll computations with ease.
SERVICES | DESCRIPTION |
Flexible Schedule Setup (Semi-Flexi) | Implementation Phase:
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Dataport Module Setup | Implementation Phase:
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Billing Report | Implementation Phase:
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Employee Database Build-up | Implementation for every 300 Employees:
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Multi-shift/Calendar Setup | Implementation Phase:
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Company Data file Setup | Same Parameters and Users
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Additional Company Data file Setup | Different set of Parameters and Users
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SAP Business One Integration | This feature enables the user to integrate with SAP Business One
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Employee Web Portal Setup | Implementation Phase:
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SOFTWARE INTEGRATION & UPGRADE
We also have the capability to make your payroll software more flexible through database upgrade or SAP Business One integration. This gives you the power to do payroll and ERP – but without the hassle of implementation and for less!
PRODUCT | DESCRIPTION |
SAP Business One Integration | This feature enables the user to integrate with SAP Business One
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SQL Standard Server Edition 2017 | SQLSvrStd 2017 SNGL OLP NL |
SQL Device Cals | SQLCAL 2017 SNGL OLP NL DvcCAL |
SQL User Cals | SQLCAL 2017 SNGL OLP NL UsrCAL |