Ensure your payroll system is running at top performance through our three-tier Payroll Maintenance & Support Plan, Enterprise Add-on Services, and other software integration & upgrade. With our comprehensive services, you can now achieve faultless payroll operation every payday.
We offer three service levels for the annual support & maintenance of Philippine Payroll Pro and Philippine Payroll Enterprise to give you options on which assistance scheme to choose based on your needs.
SERVICE LEVEL
SERVICE ACTIVITIES
DESCRIPTION
ANNUAL
Basic Support Level
Response time
Within 16 working hours
10% of the License cost
Availability
9am-5pm except holidays and weekends
Remote Assistance
12 sessions (maximum of 30 minutes per session)
Onsite Assistance
Additional Costs
First Level Support
Provided by the Customer
SERVICE LEVEL
SERVICE ACTIVITIES
DESCRIPTION
ANNUAL
Standard Support
Response time
Within 8 working hours
15% of the License cost
Availability
9am-5pm except holidays and weekends
Remote Assistance
12 session (maximum of 30 minutes per session)
Onsite Assistance
4 man-hours (Availment within ASP Coverage)
First Level Support
Provided by the Customer
SERVICE LEVEL
SERVICE ACTIVITIES
DESCRIPTION
ANNUAL
Premium Support
Response time
Within 4 working hours
20% of the license costs
Availability
9am-8pm except holidays and weekends
Remote Assistance
Unlimited (maximum of 30 minutes per session)
Onsite Assistance
8 man-hours (Availment within ASP Coverage)
First Level Support
Provided by the Customer
ADD-ON SERVICES
No matter what your requirements are, we have a wide range of add-on services built for Philippine Payroll Enterprise – so you can do complex payroll computations with ease.
SERVICES
DESCRIPTION
Flexible Schedule Setup (Semi-Flexi)
Implementation Phase:
Training Overview and Setup
Preparation for Testing Scenario
Additional 1 man-day for Implementation
Dataport Module Setup
Implementation Phase:
Training overview and setup
Additional 2 Man-days for implementation
Billing Report
Implementation Phase:
Customization of Billing Report (based on assessment)
Additional 2 Man-days for implementation
Employee Database Build-up
Implementation for every 300 Employees:
Database Build-up
Preparation of Testing Scenario
Pre-Go live/Go live Assistance
Additional 3 man-days for implementation
Multi-shift/Calendar Setup
Implementation Phase:
Training Overview and Setup
Preparation for Testing Scenario
Additional 3-man days for implementation
Company Data file Setup
Same Parameters and Users
Includes Database build-up until 300 Employees
Payroll Setup for new company data file
Additional 3 man-days for implementation
Additional Company Data file Setup
Different set of Parameters and Users
Fixed Schedule
Database build up for 300 Employees
Implementation Phase
✔ Payroll Process Blue Printing
✔ Database Build Up/Configuration
✔ Training and Knowledge Transfer
✔ User Acceptance Testing
✔ Pre-Go Live Assistance
✔ Go Live Assistance
SAP Business One Integration
This feature enables the user to integrate with SAP Business One
Setup Payroll Journal entries
Configuration linking Payroll Enterprise to SAP Business One
Employee Web Portal Setup
Implementation Phase:
Database Build-up
User Acceptance Training
Actual Training Process
Pre-Go Live/Go Live Assistance
Additional 5-man days for implementation
SOFTWARE INTEGRATION & UPGRADE
We also have the capability to make your payroll software more flexible through database upgrade or SAP Business One integration. This gives you the power to do payroll and ERP – but without the hassle of implementation and for less!
PRODUCT
DESCRIPTION
SAP Business One Integration
This feature enables the user to integrate with SAP Business One
