Payroll Services

Ensure your payroll system is running at top performance through our three-tier Payroll Maintenance & Support Plan, Enterprise Add-on Services, and other software integration & upgrade. With our comprehensive services, you can now achieve faultless payroll operation every payday.

SUPPORT PACKAGES

We offer three service levels for the annual support & maintenance of Philippine Payroll Pro and Philippine Payroll Enterprise to give you options on which assistance scheme to choose based on your needs.
SERVICE LEVELSERVICE ACTIVITIESDESCRIPTIONANNUAL
Basic Support LevelResponse timeWithin 16 working hours10% of the License cost
Availability9am-5pm except holidays and weekends
Remote Assistance12 sessions (maximum of 30 minutes per session)
Onsite AssistanceAdditional Costs
First Level SupportProvided by the Customer


SERVICE LEVELSERVICE ACTIVITIESDESCRIPTIONANNUAL
Standard SupportResponse timeWithin 8 working hours15% of the License cost
Availability9am-5pm except holidays and weekends
Remote Assistance12 session (maximum of 30 minutes per session)
Onsite Assistance4 man-hours (Availment within ASP Coverage)
First Level SupportProvided by the Customer


SERVICE LEVELSERVICE ACTIVITIESDESCRIPTIONANNUAL
Premium SupportResponse timeWithin 4 working hours20% of the license costs
Availability9am-8pm except holidays and weekends
Remote AssistanceUnlimited (maximum of 30 minutes per session)
Onsite Assistance8 man-hours (Availment within ASP Coverage)
First Level SupportProvided by the Customer

ADD-ON SERVICES

No matter what your requirements are, we have a wide range of add-on services built for Philippine Payroll Enterprise – so you can do complex payroll computations with ease.
SERVICESDESCRIPTION
Flexible Schedule Setup (Semi-Flexi)Implementation Phase:
  • Training Overview and Setup
  • Preparation for Testing Scenario
  • Additional 1 man-day for Implementation
Dataport Module SetupImplementation Phase:
  • Training overview and setup
  • Additional 2 Man-days for implementation
Billing ReportImplementation Phase:
  • Customization of Billing Report (based on assessment)
  • Additional 2 Man-days for implementation
Employee Database Build-upImplementation for every 300 Employees:
  • Database Build-up
  • Preparation of Testing Scenario
  • Pre-Go live/Go live Assistance
  • Additional 3 man-days for implementation
Multi-shift/Calendar SetupImplementation Phase:
  • Training Overview and Setup
  • Preparation for Testing Scenario
  • Additional 3-man days for implementation
Company Data file SetupSame Parameters and Users
  • Includes Database build-up until 300 Employees
  • Payroll Setup for new company data file
  • Additional 3 man-days for implementation
Additional Company Data file SetupDifferent set of Parameters and Users
  • Fixed Schedule
  • Database build up for 300 Employees
  • Implementation Phase
    • ✔ Payroll Process Blue Printing
    • ✔ Database Build Up/Configuration
    • ✔ Training and Knowledge Transfer
    • ✔ User Acceptance Testing
    • ✔ Pre-Go Live Assistance
    • ✔ Go Live Assistance
SAP Business One IntegrationThis feature enables the user to integrate with SAP Business One
  • Setup Payroll Journal entries
  • Configuration linking Payroll Enterprise to SAP Business One
Employee Web Portal SetupImplementation Phase:
  • Database Build-up
  • User Acceptance Training
  • Actual Training Process
  • Pre-Go Live/Go Live Assistance
  • Additional 5-man days for implementation

SOFTWARE INTEGRATION & UPGRADE

We also have the capability to make your payroll software more flexible through database upgrade or SAP Business One integration. This gives you the power to do payroll and ERP – but without the hassle of implementation and for less!
PRODUCTDESCRIPTION
SAP Business One IntegrationThis feature enables the user to integrate with SAP Business One
  • Setup Payroll Journal entries
  • Configuration linking Payroll Enterprise SAPB1
SQL Standard Server Edition 2017SQLSvrStd 2017 SNGL OLP NL
SQL Device CalsSQLCAL 2017 SNGL OLP NL DvcCAL
SQL User CalsSQLCAL 2017 SNGL OLP NL UsrCAL
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