Payroll Services

Ensure your payroll system is running at top performance through our three-tier Payroll Maintenance & Support Plan, Enterprise Add-on Services, and other software integration & upgrade. With our comprehensive services, you can now achieve faultless payroll operation every payday.

SUPPORT PACKAGES

We offer three service levels for the annual support & maintenance of Philippine Payroll Pro and Philippine Payroll Enterprise to give you options on which assistance scheme to choose based on your needs.
SERVICE LEVEL SERVICE ACTIVITIES DESCRIPTION ANNUAL
Basic Support Level Response time Within 16 working hours 10% of the License cost
Availability 9am-5pm except holidays and weekends
Remote Assistance 12 sessions (maximum of 30 minutes per session)
Onsite Assistance Additional Costs
First Level Support Provided by the Customer


SERVICE LEVEL SERVICE ACTIVITIES DESCRIPTION ANNUAL
Standard Support Response time Within 8 working hours 15% of the License cost
Availability 9am-5pm except holidays and weekends
Remote Assistance 12 session (maximum of 30 minutes per session)
Onsite Assistance 4 man-hours (Availment within ASP Coverage)
First Level Support Provided by the Customer


SERVICE LEVEL SERVICE ACTIVITIES DESCRIPTION ANNUAL
Premium Support Response time Within 4 working hours 20% of the license costs
Availability 9am-8pm except holidays and weekends
Remote Assistance Unlimited (maximum of 30 minutes per session)
Onsite Assistance 8 man-hours (Availment within ASP Coverage)
First Level Support Provided by the Customer

ADD-ON SERVICES

No matter what your requirements are, we have a wide range of add-on services built for Philippine Payroll Enterprise – so you can do complex payroll computations with ease.
SERVICES DESCRIPTION
Flexible Schedule Setup (Semi-Flexi) Implementation Phase:
  • Training Overview and Setup
  • Preparation for Testing Scenario
  • Additional 1 man-day for Implementation
Dataport Module Setup Implementation Phase:
  • Training overview and setup
  • Additional 2 Man-days for implementation
Billing Report Implementation Phase:
  • Customization of Billing Report (based on assessment)
  • Additional 2 Man-days for implementation
Employee Database Build-up Implementation for every 300 Employees:
  • Database Build-up
  • Preparation of Testing Scenario
  • Pre-Go live/Go live Assistance
  • Additional 3 man-days for implementation
Multi-shift/Calendar Setup Implementation Phase:
  • Training Overview and Setup
  • Preparation for Testing Scenario
  • Additional 3-man days for implementation
Company Data file Setup Same Parameters and Users
  • Includes Database build-up until 300 Employees
  • Payroll Setup for new company data file
  • Additional 3 man-days for implementation
Additional Company Data file Setup Different set of Parameters and Users
  • Fixed Schedule
  • Database build up for 300 Employees
  • Implementation Phase
    • ✔ Payroll Process Blue Printing
    • ✔ Database Build Up/Configuration
    • ✔ Training and Knowledge Transfer
    • ✔ User Acceptance Testing
    • ✔ Pre-Go Live Assistance
    • ✔ Go Live Assistance
SAP Business One Integration This feature enables the user to integrate with SAP Business One
  • Setup Payroll Journal entries
  • Configuration linking Payroll Enterprise to SAP Business One
Employee Web Portal Setup Implementation Phase:
  • Database Build-up
  • User Acceptance Training
  • Actual Training Process
  • Pre-Go Live/Go Live Assistance
  • Additional 5-man days for implementation

SOFTWARE INTEGRATION & UPGRADE

We also have the capability to make your payroll software more flexible through database upgrade or SAP Business One integration. This gives you the power to do payroll and ERP – but without the hassle of implementation and for less!
PRODUCT DESCRIPTION
SAP Business One Integration This feature enables the user to integrate with SAP Business One
  • Setup Payroll Journal entries
  • Configuration linking Payroll Enterprise SAPB1
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